PT. Bali Bromo Semesta Holiday is committed to protecting and managing the confidentiality of our customers' personal data when using our website.
This Privacy Policy explains how we collect, use, store, and protect your information when using our services. By accessing the website or using our services, you are deemed to have read and agreed to this Privacy Policy.
1. Information We Collect
We may collect the following information:
a. Personal Information
- Full name
- Phone number / WhatsApp
- Email address
- Residential address
- Identity information (if required for ticket/hotel reservations)
b. Transaction Information
- Travel package booking details
- Payment information (through payment gateway / bank transfer)
- Transaction history
2. Purpose of Data Usage
The information we collect is used to:
- Process reservations and travel package bookings
- Contact you regarding confirmations or schedule changes
- Send invoices or payment details
- Provide promotional information or special offers (if you agree)
- Improve service quality and user experience
- Administrative and legal purposes of the company
3. Use of Cookies
Our website may use cookies to:
- Enhance user experience
- Analyze website traffic
- Remember visitor preferences
You can set your browser to reject cookies, but some website features may not function optimally.
4. Data Protection
We take reasonable security measures to protect your personal data, including:
- Using website security systems
- Restricting data access only to authorized staff
- Using secure payment systems
However, no digital security system is 100% risk-free.
5. Information Sharing with Third Parties
We do not sell or rent your personal data.
- We may share information with third parties only for operational purposes, such as:
- Airlines
- Hotels
- Transportation providers
- Payment gateways
- Government authorities (if required by law)
All such third parties are required to maintain the confidentiality of your data.
6. User Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of data (subject to certain conditions)
- Request restriction of data usage
Requests can be submitted through our official contact.
7. Contact Information
If you have questions regarding this Privacy Policy, please contact: